Policies and Procedures

Reservations

To make a reservation, please call us at 910-457-1702. One of our helpful reservationists will help you find the perfect vacation home! A 12.75% tax applies to all cottage rentals, which includes a 6.75% North Carolina state tax and a 6% Village of Bald Head Island tax. You must be 24 years or age or older to obtain a rental license.

Occupancy

The maximum number of persons allowed in a vacation home is designated in the individual home description and on your rental agreement. Children are counted in total occupancy unless they are under the age of two. Occupancy represents the total number of people allowed to occupy the property inside or outside, daytime or nighttime. Any party exceeding this number will be immediately evicted without a refund.

Passenger Ferry to Bald Head Island

Plan to arrive at the ferry terminal at least 30 minutes prior to your departure time. Once you arrive at Indigo Plantation, the dockhands will help unload your luggage at the ferry terminal. The dockhands will place your luggage on a dolly to be loaded on the ferry. You will then proceed to purchase your ferry tickets at the window (cost of ferry tickets are not included in your reservation). During the peak summer season (June 8 - August 11), we provide valet parking for our guests. You will be mailed a flyer in advance to display in your windshield, and we will be awaiting your arrival.

Parking on the Mainland

There are three parking lots to choose from at Indigo Plantation. Lots B & C are $7 per day, and Lot D is $5 per day. During the summer months (from June 8 - August 11) when we valet our guests' vehicles, we will park them in Lot D. Please keep in mind that if we valet your vehicle and you plan an off island excursion during the week, you will need to make arrangements in advance to retrieve your keys, as valet parking services are available only on our turn days of Friday and Saturday between the hours of 3-5 PM for arrivals and 8-11 AM for departures.

Bring Your Best Friend

We at Bald Head Island Rentals have a variety of homes that welcome dogs for a designated nonrefundable fee of $250. Pets are limited to one domestic, housebroken dog. Cats and other animals are not allowed. The nonrefundable fee of $250 will appear on your contract. Pets in non-pet homes are strictly forbidden and will result in eviction. Pets in pet homes must be registered on your contract and paid for prior to your arrival.

Payments

One-half of the total rent is due 14 days after you make the reservation. The balance is due 30 days prior to your arrival to Bald Head Island. Payments should be made by check, money order, or certified check. For reservations made within 30 days of the arrival date, payment must be made by money order or certified check. Personal checks are not accepted within 30 days of the arrival date. Please remember to put your reservation number on your check or money order. If any deposit or portion of the deposit is not received by the specified due date, your reservation may be cancelled and the property released for general sale. A $75 bank charge will be assessed for all returned checks. A confirmation lease agreement will be mailed, emailed, or faxed to you. Please read the lease carefully, sign both the first and last page and return it along with the other appropriate paperwork within 14 days of making your reservation. The leaseholder is responsible for payment and all of the responsibilities spelled out in the lease.

Cancellations

We understand that sometimes it is necessary to cancel a reservation. If a cancellation is made at least 60 days prior to your arrival date, a full refund of deposit money will be issued, less an administrative fee of $25.00. In the event the reservation must be cancelled by the leaseholder less than 60 days prior to arrival date, deposit money cannot be returned unless the property is re-rented at no loss to the owner. If we are unable to re-rent the property, the full advanced payment will be forfeited. We will make every effort to re-rent the reserved property for the same time period. Please note that we offer Travel and Vacation Insurance, which can help protect your investment in unforeseeable circumstances.

Check-In & Check-Out Procedures

During Summer and Value Summer seasons, check-in days are Friday and Saturday. Please note in each individual property description which check-in day applies to your vacation home.

The check-in time is 4 PM year-round and is noted in your rental lease. With the sizes and complexities of our homes, our housekeepers need every minute of the 9 AM to 4 PM window during Summer and Value Summer Seasons season to ensure the cleanliness of your vacation home. Please do not interfere with their work or pressure our staff to allow you entry before 4 PM.

Check-out time is 9 AM. No exceptions will be made during Summer and Value Summer Seasons.

Accommodations

Bald Head Island Rentals represents the finest and best maintained homes on Bald Head Island. All homes are individually owned and reflect the personal tastes of each owner. Every effort has been made to ensure that our descriptions, rates, and amenities are accurate. We cannot, however, be held responsible for printing errors or changes made by owners to furnishings, rates, or equipment. Our homes are well maintained and very clean, but since they are unique and intricate homes, they will occasionally experience a wide variety of unexpected breakdowns. Bald Head Island Rentals will make every effort to remedy these situations and correct any problems you may experience in a timely manner. We have a full-time maintenance department ready to serve you, so please report any inoperative equipment or problems to our Property Management Department promptly. Please understand that certain emergencies do take precedence. For after-hours emergencies, you can call our local office phone number of 910-457-1702 and have the answering service page our property director. This is for emergency maintenance situations only! For medical emergencies, dial 911. For non-emergency situations, please call during office hours or leave a detailed message. You can expect a courteous and professional staff to help remedy these situations; however, refunds will not be issued due to malfunctioning equipment or other guest dissatisfaction.

What Is Provided

Linens are provided as a courtesy to all renters. Sheets and towels will be supplied for your use in all vacation homes we represent. Each home is supplied with the appropriate amount according to the capacity of the unit. Beds will be made up with linens, pillows, and bedspreads, and towels will be ready for use. Please be sure all linens stay when you leave.

All of our homes feature standard items, which include the following: drip coffee maker, toaster, pots and pans, dishes, utensils, and glassware. A starter pack of toilet paper, garbage bags, soap, shampoo, conditioner, lotion, dish detergent, laundry detergent, and paper towels will be placed in the home for your use. If additional supplies are needed, you can purchase these items at the Maritime Market. Our rental homes also have equipment for babies, such as high chairs, cribs, or Pack-N-Plays. If your family will need these items, please let us know in advance. If additional high chairs or Pack-N-Plays are needed, please let us know so we can arrange for the rental of any extra equipment.

All of our rental homes offer a telephone, which enables the caller to make local calls at no charge. All long distance calls are to be made collect, charged to your home phone, or by credit card/calling card. No long distance or toll calls are to be charged to the rental property phone. The telephone number to the property you have rented is on the front of your rental agreement. If the telephone service is interrupted, we will make every effort to correct the problem, but we cannot guarantee replacement or repair.

Air conditioning, hot tubs, TVs, VCRs, DVD players, porch furniture, grills, recreational games and equipment, and the like are furnished as a courtesy by our owners and are not guaranteed. Refunds will not be given due to the breakdown of any of these items or amenities.

Bald Head Island Club

All of our exclusive rentals homes come with temporary memberships to the Bald Head Island Club. Rentals homes with memberships to the Shoals Club included if applicable.

Rental Homes for Sale

In the event that the property you are renting is on the market for sale, we may find the need to show the property during your stay. We will make every effort to schedule the showing at a convenient time and not interrupt your vacation.

Construction

Bald Head Island is a growing resort community, and new construction is evident throughout the area. If you rent a home near new construction, please be tolerant of the possible additional noise and other concerns. Please realize that this situation is a matter beyond our control. No refunds or moves will be made.

Golf Cart Regulations

You must be at least 16 years old and possess a valid driver's license to operate a golf cart on Bald Head Island. Golf carts are subject to all laws applicable to operation of a motor vehicle on a public road. These laws are enforced by the Bald Head Island Police Department. All of our homes are equipped with either one or two golf carts. If additional carts are needed, you may rent carts by the hour, day, or week from Island Passage (910-457-4944). Feel free to call our office at 910-457-1702, and our reservationists will be glad to call and reserve a golf cart for you.

Bald Head Island Marina

The Bald Head Island Marina has 153 slips and accommodates vessels up to 95 feet in length. Water and electric hookups are provided on most boat slips. Gas and diesel fuel, rest rooms, laundry facilities, pump-out stations, and showers are available. Vacationing guests may reach the Bald Head Island Dock Master on Channel 16 or by phone at (910) 457-7380. Please use our 5-star guest services to inquire about slip pricing or to make docking reservations for your vessel.

Bald Head Island Rentals
PO Box 3012
Bald Head Island, NC 28461
Phone: 910-457-1702
Email: Rentals

Bald Head Island Rentals Facebook
Bald Head Island Office
Mailing Address: PO Box 3012, Bald Head Island, NC 28461
Phone: 910-457-1702
E-Mail: Rentals
Hours: 10 am to 4 pm daily